Refund policy

1. Overview

This refund policy explains when and how you can request a refund for your Aisman subscription. We want you to be satisfied with our service, and we aim to handle all refund requests fairly and promptly.

2. Subscription cancellations

You may cancel your subscription at any time from within the Aisman application or through the self-service customer portal accessible from your account settings.

• Monthly subscriptions — Cancellation takes effect at the end of the current billing period. You retain full access until that date.
• Annual subscriptions — Cancellation takes effect at the end of the current billing cycle. You retain full access until the subscription period ends.
• Downgrades — If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No partial refund is issued for the remaining time on your current plan.

3. Refund eligibility

3.1 Money-back guarantee

If you subscribed to a paid plan during your free trial and are not satisfied, you may request a full refund provided that:

• The request is made within 30 days of your first paid subscription charge.
• You have used less than half of your free-tier issue quota (currently 100 issues) during the trial period before upgrading.

This guarantee applies to your first subscription purchase only and does not apply to subscription renewals.

3.2 Annual subscriptions

For annual subscriptions, a pro-rated refund may be issued if you cancel within the first 30 days and have used the service for fewer than 30 days. After the 30-day period, annual subscription fees are non-refundable.

3.3 Upgrade charges

If you upgrade to a higher-tier plan mid-cycle, the upgrade charge for the remaining period is non-refundable. The new rate applies from your next full billing cycle.

3.4 Personal subscription quantity adjustments

Important: Personal subscriptions (Hobby and Pro tiers) are intended strictly for individual use and must be purchased with a quantity of 1. Although our payment processor, Paddle, displays a quantity field, increasing this number will result in extra charges and unrecoverable transaction fees.

If you accidentally purchase a personal subscription with a quantity greater than 1, Aisman will automatically issue a partial refund for the extra seat(s) and maintain your single active subscription. Please note how transaction fees are handled in this event:

• Original transaction fee responsibility: Paddle retains the full processing fee from the initial multi-seat transaction. Because this fee was incurred by manually increasing the seat count, this original processing fee is non-refundable and will be deducted from your partial refund.
• New transaction fee coverage: Paddle issues a separate processing fee to finalize your single active seat. Aisman fully covers this new fee on your behalf.

Because these extra charges result from modifying the checkout quantity, the buyer is responsible for the unrecoverable fee from the initial transaction. This restriction does not apply to Team or Organization subscriptions, where multi-seat purchases are expected and standard refund rules apply.

4. Non-refundable items

The following are not eligible for refunds:

• Subscription renewal charges after the initial 30-day period
• Add-on feature purchases after activation
• Issue bundle purchases (see section 5)
• Subscriptions terminated due to violations of our Terms & Conditions
• Periods of service downtime covered by our service level commitments
• Charges incurred after you have been notified of and consented to a price change

5. Free trial

Every new Aisman account starts with a free, time-unlimited trial. There is no expiration date — you can use the free plan for as long as you need. The free tier includes up to 100 issues (this number may change; the current value is always shown on the pricing page).

Once you reach the free issue quota, you have two options:

• Subscribe to a paid plan — Unlocks a higher issue quota and additional features. The money-back guarantee in section 3.1 applies if you upgrade during your trial and meet the eligibility criteria.
• Purchase issue bundles — Buy additional issues as needed without a subscription. Bundle purchases are non-refundable and extend your usable quota on an as-you-go basis. This effectively turns the free trial into an unlimited pay-as-you-go usage model.

No payment method is required to start or continue using the free tier.

6. How to request a refund

To request a refund, please contact us with the following information:

• Your account email address
• The subscription plan and billing period
• The reason for your refund request

You can reach our billing team at billing@aisman.ing.

We aim to respond to all refund requests within 5 business days. Approved refunds are processed to the original payment method and may take an additional 5–10 business days to appear on your statement, depending on your payment provider.

7. Exceptional circumstances

We may, at our discretion, issue partial or full refunds outside the standard policy in cases of:

• Extended, verified service outages that materially affected your use of the service
• Billing errors on our part
• Duplicate charges

8. Changes to this policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase applies to that transaction.

9. Related policies

For full details on your subscription and service terms, please also review:

• Terms & Conditions
• Privacy Policy

10. Contact

For billing and refund questions, please contact us at billing@aisman.ing.